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4 Tips for Proper Employee Selection Print E-mail
Written by Jay Shorr, BA, CMBM, CAC I & II, and Mara Shorr, BS, CAC II   
Monday, 22 April 2013 09:23

Selecting the proper employee can make or break your medical practice, regardless of your specialty.

So much so that we wrote a piece on the entire recruitment process for MedEsthetics magazine, due out within the next few issues. Of course, we're happy to let you know when it's published on our blog here.  In the meantime, we're providing more information on an isolated part of the process: what to consider when hiring a new employee.

Whether that person is an aesthetician, medical assistant, nurse or receptionist, all members of your practice are incredibly important: they represent you, your brand and the manner in which you are perceived by your patients and the public as a whole.  A rude receptionist sets the tone for the entire visit... should a patient choose to book that appointment after a less-than-lovely phone interaction.  From poor bedside manner to employee theft and clerical errors in your practice management software, curb the issues before they arise with a few of these simple selection tips:
  • Once you post the position, carefully scrutinize the resumes as they begin to arrive.  Eliminate typos, illegible formats and other initial turnoffs.
  • Review the length of time the candidate spent with his/her previous employers.  Warning signs appear when you see a series of five-month employers, and you don't want to add your name to that list.
  • Confirm past employer references and verify your prospect's industry-related experience.
  • Review scheduling conflicts. If the possible new employee is unavailable during your peak hours, wish them well on their search and explain you're not the office for them.
Contact us if you're looking for assistance in selecting a new employee. And, for more information on the employee selection process, how to prevent employee theft and more, visit the blog of The Best Medical Business Solutions here.

Last Updated on Monday, 29 April 2013 08:48
Think Your Practice Is Too Small for Compliance Activities? Think Again. Print E-mail
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Monday, 22 April 2013 09:15

There are countless reasons for CMS to request records to verify the accuracy and documentation of information submitted for payment; their approach is to 'pay and pursue.' Nevertheless, mistakes - no matter how innocent - can prompt prepayment review, which becomes a costly and frustrating endeavor for the provider.

Compliance is one of those nebulous, expensive-sounding areas that causes most providers to assume a "Don't ask, don't tell" posture. After all, we've never met a practitioner whose behavior knowingly straddled the fine line between legal and not. But mistakes do happen, and the best of habits erode over time. Proactive providers of a certain size rely on an established Compliance Program to keep them out of trouble. In our experience, however, practices with one or two providers mistakenly assume they're too small to be on the radar and lack the financial resources for large-scale compliance activities.

But in the field of compliance, even a little bit is a good start. Here are some basic components you can put in place right now...

Read More>>> 

Last Updated on Saturday, 27 April 2013 09:39
3 Negotiating Tips Print E-mail
Written by Jay Shorr, BA, CMBM, CAC I & II, and Mara Shorr, BS, CAC II   
Monday, 15 April 2013 10:06

We find that many of our clients have fallen into a common trap: a poorly negotiated contract. Whether it's a lease or a laser or real estate, computer software or private label skincare products, a poorly negotiated deal will absolutely work against you.

In order to avoid the damage a poorly negotiated contract can bring, always keep in mind the following three items:

1.    Make sure the details are all spelled out ahead of time in the contract... and make sure you ask for more than is initially brought to the table. For example, with vendors, spell out samples, financing, rebates, the details of returning products, cooperative advertising, shipping/handling and more.

2.    Do your due diligence. This includes not only knowing the level of authority you're dealing with, but the facts behind your requests. When it comes to a strong negotiation, the more facts you bring to the table, the more power you have. Know that facts will always beat opinion, so those facts are key.

3.    Don't be afraid to walk away from the deal. If you're not able to secure exactly what makes sense for you, don't hesitate to move on. And let the other party know that.

For more information on what you can negotiate into your new lease, how you can increase the value of what's included from your vendors... and more, visit The Best Medical Business Solutions' blog here.

Last Updated on Monday, 22 April 2013 09:14
A Guide to Healthcare Buzzwords Print E-mail
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Sunday, 14 April 2013 00:00

Part II:  M-Z

From Meaningful Use to Value-based Purchasing;  Patient Portals plus Patient-centered Care; RAC vs. REC.  A handy, quick reference guide to keep up with the latest acronyms, jargon and trendy healthcare expressions.


To View/Review Part I, Click HERE.

Last Updated on Monday, 15 April 2013 10:45
A Guide to Healthcare Buzzwords Print E-mail
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Sunday, 07 April 2013 00:00

Part I:  A-L

From ACOs to IPAs;  CCHIT plus Cloud vs. Closet: eRx and the two definitions of HIE.  A handy, quick reference guide to keep up with the latest acronyms, jargon and trendy healthcare expressions.

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